Returns and Refund Policy

Return & Refund Policy

At ‘MERICA, we want you to be happy with your purchase. Because our merchandise is produced and stocked in limited quantities, we maintain a structured return policy designed to protect both our customers and our business.

By placing an order with ‘MERICA LLC, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Return Window

Eligible merchandise may be returned within 10 calendar days of confirmed delivery.

A return request must be submitted within the 10-day return period. Requests submitted after this period may be denied, except where otherwise required by applicable law.

2. Return Requirements

To qualify for a return, merchandise must:

  • Be unworn.

  • Be unwashed.

  • Be unused.

  • Be in its original condition.

  • Have all original tags attached.

  • Be free from stains, odors, makeup, deodorant, perfume, smoke, pet hair, or other substances.

  • Not have been altered, customized, damaged, or modified in any way.

  • Include original packaging where reasonably applicable.

Trying on an item for size is permitted provided the merchandise remains clean, undamaged, and otherwise in original condition.

All returned merchandise is subject to inspection.

‘MERICA LLC reserves the right to deny a return if the merchandise does not satisfy these requirements.

3. CBD, THC, Hemp & Road Trip Mushroom Gummies — Special Return & Refund Terms

Because of the age-restricted, consumable, and heavily regulated nature of these product categories, the following terms apply in addition to, and where they conflict, supersede, the general terms of this policy for:

  • All CBD, CBG, CBN, THC, and hemp-derived products, including but not limited to gummies, tinctures, and topicals (“CBD/THC Products”); and

  • All Road Trip Mushroom Gummies / Desert Stardust Mushroom Gummies products (“Road Trip Products”).

3.1 Opened Products Are Final Sale

Once opened, unsealed, or with the tamper seal broken, CBD/THC Products and Road Trip Products cannot be returned, exchanged, or refunded for any reason. This includes, without limitation, dissatisfaction with taste, texture, potency, or perceived effect (or lack of perceived effect), individual sensitivity or reaction, or simple change of mind. This policy exists because these are ingestible, age-restricted consumable products that cannot be resold once opened, for health, safety, and regulatory reasons.

3.2 Store Credit at ‘MERICA LLC's Sole Discretion

Opened CBD/THC Products and opened Road Trip Products are not eligible for a cash refund under any circumstance. However, depending on the specific situation presented (for example, a verified manufacturing or labeling defect, or a product that arrived damaged prior to being opened), ‘MERICA LLC may, in its sole and absolute discretion and on a case-by-case basis, offer store credit in lieu of a refund. Any store credit offered under this Section is a courtesy, not an entitlement or a right. ‘MERICA LLC's determination of whether to offer store credit, and in what amount, is final.

3.3 Unopened Products

Unopened CBD/THC Products and unopened Road Trip Products, with the tamper seal intact and in original, unaltered packaging, may be eligible for return under the general terms of Sections 1–2 above, within the standard 10-day return window, subject to inspection.

3.4 Damaged, Defective, or Incorrect on Arrival

If a CBD/THC Product or Road Trip Product arrives damaged, leaking, tampered with, or materially different from what was ordered, contact us within 48 hours of delivery with your order number, a description of the issue, and clear photographs of the product, its packaging, and the shipping label. Claims submitted after this window may be denied at ‘MERICA LLC's discretion. An approved claim will be resolved by replacement or store credit, at ‘MERICA LLC's sole discretion; a cash refund is not guaranteed even where a claim is approved.

3.5 Age Verification & Legal Compliance

CBD/THC Products and Road Trip Products are sold exclusively to individuals 21 years of age or older. By purchasing, you represent and warrant that you meet this requirement and that the purchase, possession, and use of these products is lawful in your jurisdiction. ‘MERICA LLC is not responsible for any order seized, destroyed, delayed, or refused by a shipping carrier, customs authority, or other governmental body as a result of a customer's failure to comply with applicable state, local, or federal law, and no refund, store credit, or replacement will be issued in such cases.

3.6 No Medical Claims; Individual Results Vary

‘MERICA LLC makes no representation or guarantee that any CBD/THC Product or Road Trip Product will produce any particular effect. Individual response to hemp-derived and functional mushroom products varies significantly based on body chemistry, tolerance, dosage, and other factors outside ‘MERICA LLC's control. A product not producing a customer's expected or desired effect is not a defect and is not, by itself, grounds for a return, refund, or store credit.

3.7 Lab Testing & Product Information

Certificates of Analysis (COAs), ingredient lists, and allergen information for applicable products are available on the corresponding product page. Customers are strongly encouraged to review this information before purchasing or using any CBD/THC Product or Road Trip Product. ‘MERICA LLC is not responsible for adverse reactions resulting from a customer's failure to review available product information prior to use.

3.8 Related Policies

Additional terms applicable to these product categories are set out in our CBD, Hemp & THC Products — Legal, Product Use & Compliance Policy and our Mycology Products — Legal, Product Use & Compliance Policy, both of which are incorporated into this Return & Refund Policy by reference.

3.9 This Section Controls

Except where a specific remedy is required by applicable law, in the event of any conflict between this Section 3 and any other provision of this Return & Refund Policy with respect to CBD/THC Products or Road Trip Products, this Section 3 controls.

4. Final Sale Items

Items identified as Final Sale, clearance merchandise designated as final sale, customized or personalized merchandise, gift cards, and promotional items specifically identified as non-returnable are not eligible for return except where required by applicable law. All opened CBD/THC Products and opened Road Trip Products are Final Sale under Section 3 above.

5. Size and Fit

Customers are responsible for selecting the appropriate size.

Please review the applicable size chart before placing your order.

Differences in fit or personal preference that are consistent with the published product description or sizing information do not constitute a product defect.

6. Defective or Incorrect Merchandise

If you receive merchandise that is defective, damaged upon arrival, or materially different from what you ordered, please contact us as soon as reasonably possible and preferably within 7 calendar days of delivery. For CBD/THC Products and Road Trip Products, see the shorter 48-hour window in Section 3.4 above, which controls for those categories.

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the merchandise.

  • Photographs of the shipping packaging when relevant.

After reviewing the claim, ‘MERICA LLC may provide an appropriate remedy, which may include a replacement, exchange, refund, store credit, or other resolution.

Normal wear and tear, improper washing or drying, misuse, accidental damage, staining, or damage caused after delivery are generally not considered manufacturing defects.

7. Return Authorization

Please contact ‘MERICA LLC before sending any merchandise back.

Do not send a return to an address obtained from a previous order, shipping label, third party, or other source unless specifically instructed by ‘MERICA LLC.

Unauthorized returns may be refused or returned to the customer at the customer's expense. Opened CBD/THC Products and opened Road Trip Products sent back without authorization will not be accepted, refunded, or credited under any circumstance.

8. Return Shipping

Unless the return is the result of an error made by ‘MERICA LLC or an approved defective-merchandise claim, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

We strongly recommend using a trackable shipping service when returning merchandise.

‘MERICA LLC is not responsible for merchandise lost or damaged while being returned until the merchandise has been physically received by us.

9. Return Inspection

A return is not considered approved simply because merchandise has been shipped back.

All returned merchandise will be inspected after receipt, including inspection to confirm that any CBD/THC Product or Road Trip Product tamper seal remains intact and unopened.

If the merchandise does not satisfy the requirements of this policy, ‘MERICA LLC may deny the return.

If a return is denied, the merchandise may be returned to the customer at the customer's expense.

10. Refunds

Approved refunds will be issued to the original payment method used for the purchase.

We do not provide cash refunds or refunds to unrelated payment methods except where required by applicable law. As set out in Section 3, opened CBD/THC Products and opened Road Trip Products are never eligible for a cash refund; store credit may be offered solely at ‘MERICA LLC's discretion.

Refunds are generally processed after the returned merchandise has been received and inspected.

Once a refund has been issued by ‘MERICA LLC, the time required for the funds to appear in your account may depend on your bank, credit-card company, or payment provider.

11. Exchanges

Exchanges are subject to inventory availability.

If the requested replacement size or item is unavailable, ‘MERICA LLC may provide another appropriate resolution consistent with this policy and applicable law.

Customers may be responsible for applicable shipping costs for size or preference-based exchanges. Opened CBD/THC Products and opened Road Trip Products are not eligible for exchange.

12. Fraudulent or Abusive Returns

‘MERICA LLC reserves the right, subject to applicable law, to investigate and restrict returns that appear fraudulent, abusive, or inconsistent with legitimate consumer use.

Examples may include:

  • Returning merchandise after it has been worn or washed.

  • Returning an opened, used, or tamper-sealed-broken CBD/THC Product or Road Trip Product.

  • Returning merchandise different from the merchandise purchased.

  • Returning counterfeit or substituted merchandise.

  • Repeatedly submitting materially inaccurate return claims.

  • Repeatedly purchasing merchandise with the apparent intention of using it and returning it.

  • Other conduct reasonably indicating abuse of the return process.

Nothing in this section limits rights provided to consumers under applicable law.

13. Chargebacks and Payment Disputes

If you believe there is an issue with your order, please contact us so that we have an opportunity to investigate and resolve the matter.

If a payment dispute or chargeback is initiated, ‘MERICA LLC may provide relevant transaction documentation to the applicable payment processor, financial institution, or other authorized party.

Such documentation may include order records, communications, shipping records, tracking information, delivery confirmation, return records, photographs, product labeling and COA records, this policy, and refund or store-credit records.

Nothing in this policy prevents a customer from exercising rights available under applicable law or applicable payment-network rules.

14. Policy Changes

‘MERICA LLC reserves the right to modify this Return & Refund Policy from time to time.

The policy generally applicable to an order will be the version in effect when the order was placed, except where otherwise required by law.

15. Contact

For questions regarding returns, refunds, exchanges, store credit, or defective merchandise:

‘MERICA LLC
Email: Mericaisgreen@gmail.com

*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Results may vary.

You must be 21 years of age or older to purchase products.